Hikesoul

Shipping Policy

Last updated: 28 August 2026

This policy explains how and when Hikesoul dispatches and delivers orders. It applies to every order placed on hikesoul.com.

1. Where we ship

Hikesoul ships to the United States, including all 50 states and the District of Columbia. We do not currently ship outside the United States, and we do not ship to freight forwarders or parcel-forwarding addresses.

2. Shipping costs

Shipping is free on every order, with no minimum spend. The price you see at checkout is the price you pay. Prices are shown and charged in USD (US Dollars).

3. Order cutoff time

Our daily order cutoff is 5:00 PM ET, Monday to Friday. Orders placed before the cutoff on a business day enter processing the same day. Orders placed after 5:00 PM ET, or at any time on a weekend or public holiday, begin processing on the next business day.

4. Order processing time

Orders are picked, checked and prepared for dispatch within 1–3 business days (Monday to Friday), excluding weekends and public holidays. During periods of unusually high demand, processing can take slightly longer, and we will email you if your order is affected.

5. Transit time

Once your order has been dispatched, estimated delivery is 3–8 business days (Monday to Friday). Transit times are estimates provided by the carrier and can be affected by weather, carrier backlogs and remote delivery areas.

6. Total delivery time

Total estimated time from order to delivery is 4–11 business days. This figure combines processing and transit and is the number quoted everywhere else on this website.

7. Order tracking

When your order is dispatched you will receive a shipping confirmation email containing your tracking number. You can follow your parcel at any time on our Track Your Order page. Please allow within 24 hours after receiving that email for the first carrier scan to appear — a tracking number that shows no movement immediately after dispatch is normal.

8. Carriers

We dispatch using USPS, UPS, FedEx and regional carriers. The carrier is selected by destination and parcel size; we cannot guarantee a specific carrier for a specific order.

9. Split shipments

Larger orders are sometimes dispatched in more than one parcel. If part of your order arrives without the rest, please allow a further 1–3 business days for the remaining parcels before contacting us.

10. Delayed or lost parcels

• Delayed: if tracking has not updated for several days, contact us at support@hikesoul.com and we will open an enquiry with the carrier.
• Lost: if your order has not arrived 14 business days after the order date, contact us. Where a carrier confirms a parcel as lost, we will send a replacement or issue a full refund at no cost to you.
• Damaged: report damage within 48 hours of delivery with photographs of the item and its packaging. See our Return & Refund Policy.

11. Address accuracy

You are responsible for the delivery address entered at checkout. We cannot redirect a parcel once it has been dispatched. If an order is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment, and reshipping costs will be payable by you.

12. Changes and cancellations

Orders can be amended or cancelled within 2 hours of purchase, provided they have not entered dispatch. Email support@hikesoul.com with your order number as soon as possible.