Hikesoul

Payment Policy

Last updated: 28 August 2026

This policy explains the payment methods Hikesoul accepts, when you are charged, and how your payment details are protected.

1. Accepted payment methods

• Credit and debit cards: Visa, Mastercard, American Express, Discover
• Apple Pay
• Google Pay
• PayPal
• Shop Pay

The methods available to you are shown at checkout and match the payment icons displayed in our footer.

2. Currency

All prices on hikesoul.com are displayed and charged in USD (US Dollars). We do not offer alternative currencies, and your bank may apply a conversion or foreign transaction fee if your account is held in another currency.

3. When you are charged

Payment is taken in full at the time you place your order. By completing checkout you authorize Hikesoul to charge the total order amount to your chosen payment method. Some banks place a temporary authorization hold before the charge settles; this is normal and is not a second charge.

4. Order confirmation

Once payment is approved you will receive an order confirmation email at the address given at checkout. That email is your proof of purchase. If it does not arrive within a few minutes, check your spam folder before contacting support@hikesoul.com.

5. Prices and sales tax

• Displayed prices exclude sales tax.
• Applicable sales tax is calculated at checkout based on your shipping address and shown before you confirm payment.
• The total displayed at checkout is the final amount charged. There are no hidden fees or post-purchase surcharges.

6. Pricing errors

We take care to ensure prices are accurate. If a pricing error occurs, we will contact you before processing the order and give you the choice of confirming at the correct price or cancelling for a full refund.

7. Secure checkout

All transactions on hikesoul.com are processed over an SSL-encrypted connection. Payment is handled by PCI DSS compliant payment processors. Hikesoul does not see or store your full card number, expiry date or security code on our servers.

We will never ask for your card details by email, telephone, text message or social media. If you receive such a request, it did not come from us.

8. Declined payments

• Check your card number, expiry date, security code and billing address are entered correctly.
• Confirm with your bank that there are no holds or limits on the account.
• Try an alternative payment method at checkout.
• If the problem continues, contact us at support@hikesoul.com.

Hikesoul is not responsible for fees your bank may charge in connection with a declined transaction.

9. Fraud prevention

Hikesoul may hold or cancel any order flagged by our fraud-screening systems, or where payment details cannot be verified. Where this happens we will contact you using the details supplied at checkout. Additional verification may be required before an order is dispatched.

10. Refunds

Refunds are issued to the original payment method under our Return & Refund Policy. Please allow 5–10 business days for your bank to post a refund after we have issued it.