The three answers most people want

Delivery is 4–11 business days. Shipping is free with no minimum. Returns are accepted within 30 days of delivery.

Where do you ship?

We ship to the United States, including all 50 states and the District of Columbia. We do not ship internationally at present, and we cannot deliver to parcel-forwarding addresses.

How much does shipping cost?

Shipping is free on every order with no minimum spend. There is no separate shipping charge at checkout.

How long will my order take?

4–11 business days in total. That is 1–3 business days to process your order and 3–8 business days in transit, Monday to Friday. Orders placed after 5:00 PM ET begin processing the next business day.

How do I track my order?

When your order is dispatched we email you a tracking number. Enter it at Track Your Order. Allow within 24 hours after that email for the first carrier scan to appear.

What if my order has not arrived?

If 14 business days have passed since you ordered and nothing has arrived, email support@hikesoul.com. We will open a carrier enquiry, and if the parcel is confirmed lost we will replace it or refund you in full at no cost.

What is your return policy?

You can request a return within 30 days of delivery. Items need to be unused, in their original packaging, with tags and accessories included. Full detail is in our Return & Refund Policy.

How do I start a return?

Email support@hikesoul.com with your order number and the reason for the return. We reply within 24 hours on business days with a Return Authorization number and the return address. Send the item back within 14 days of receiving that authorization.

Who pays for return shipping?

You do, for change-of-mind returns. We cover it when an item is faulty, damaged in transit, or not what you ordered.

When will I get my refund?

Within 5 business days of your return arriving and passing inspection. Your bank may take a further 5–10 business days to post it to your statement.

Do you offer exchanges?

We do not offer direct exchanges. Return the original item under our return policy and place a new order for the one you want.

Can I cancel or change my order?

Yes, within 2 hours of purchase and before the order enters dispatch. Email support@hikesoul.com with your order number as quickly as you can.

My item arrived damaged. What now?

Contact us within 48 hours of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund and cover all shipping costs.

What payment methods do you accept?

Visa, Mastercard, American Express and Discover, plus Apple Pay, Google Pay, PayPal and Shop Pay. The full list is shown at checkout and in our footer.

What currency are prices in?

All prices are displayed and charged in USD (US Dollars). Your bank may add a conversion fee if your account is held in another currency.

Are there hidden fees or taxes?

No. Prices exclude sales tax, which is calculated at checkout based on your shipping address. The total shown at checkout is the final amount you pay.

Is my payment information safe?

Yes. The site runs over an SSL-encrypted connection and payments are handled by PCI DSS compliant processors. Hikesoul never sees or stores your full card details, and we will never ask for them by email or phone.

What does Hikesoul sell?

Gear for day hikes and multi-day trips: trekking poles and hiking sticks, backpacks and hydration packs, sleeping bags and camping mattresses, camp stoves and cookware, bottles and filters, and weather protection.

Is your equipment certified safety gear?

No. Our products are consumer outdoor equipment, not certified personal protective equipment or climbing gear, and should not be used as such. See our Disclaimer.

How do I contact you?

Email support@hikesoul.com, call 1 (857) 754-3155, or use our contact form. We reply within 24 hours on business days. Support runs Monday to Friday: 9:00 AM – 6:00 PM ET, and we are closed on weekends and public holidays.
Send us a message

How is my personal data handled?

We collect only what we need to fulfil your order and support you, and we never sell or rent it. Our Privacy Policy sets out the detail and your rights.

Get in touch

Email: support@hikesoul.com

Phone: 1 (857) 754-3155

Contact form:

Response time: Within 24 hours, on business days

Opening hours: Monday to Friday: 9:00 AM – 6:00 PM ET

Weekend availability: Closed Saturday and Sunday

Store name: Hikesoul

Business address: 2094 Stadium Drive, Boston, MA 02110, United States