Hikesoul

Privacy Policy

Last updated: 28 August 2026

This policy explains what personal information Hikesoul collects through hikesoul.com, why we collect it, who we share it with, and what rights you have over it.

1. Who we are

Hikesoul operates the website hikesoul.com and is the data controller for personal information collected through it. Our address is 2094 Stadium Drive, Boston, MA 02110, United States. Privacy questions can be sent to support@hikesoul.com.

2. Information we collect

Information you give us

• Name, email address, telephone number, shipping address and billing address when you place an order.
• Email address when you subscribe to our newsletter.
• The content of messages you send through our contact form or by email.
• Account details if you create an account.

Information collected automatically

• IP address, browser type and version, device type and operating system.
• Pages viewed, referring website, and time spent on the site.
• Cookie identifiers, as described in our Cookie Policy.

Information we do not collect

We do not receive or store your full card number, expiry date or security code. Card data is captured directly by our payment processors.

3. Why we use your information

• To process, dispatch and deliver your order, and to provide tracking.
• To respond to your enquiries and provide customer support.
• To send transactional emails such as order and shipping confirmations.
• To send marketing email, where you have subscribed.
• To detect and prevent fraud and abuse.
• To improve the website and understand how it is used.
• To meet our legal, tax and accounting obligations.

4. Lawful basis for processing

Where a lawful basis is required, we rely on: performance of a contract, for order fulfilment; consent, for marketing email and non-essential cookies; legitimate interests, for fraud prevention and site improvement; and legal obligation, for tax and accounting records.

5. Who we share information with

• Payment processors, to take payment securely.
• Shipping carriers and fulfilment partners, to deliver your order.
• Our ecommerce platform, which hosts the store.
• Order tracking and email service providers, to provide tracking and send transactional and marketing email.
• Analytics providers, to understand site usage.
• Authorities, where required by law or to protect our legal rights.

Hikesoul does not sell or rent your personal information to anyone.

6. International transfers

Some of our service providers operate outside the United States. Where information is transferred internationally, we require appropriate safeguards and contractual protections from those providers.

7. How long we keep information

• Order and transaction records: retained as required by tax and accounting law, generally seven years.
• Support correspondence: up to three years.
• Marketing contacts: until you unsubscribe.
• Analytics and cookie data: as set out in our Cookie Policy.

8. Your rights

• Access a copy of the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your information, subject to records we must keep by law.
• Object to or restrict processing.
• Request a portable copy of information you provided to us.
• Withdraw consent for marketing at any time.

To exercise any of these rights, email support@hikesoul.com. We will respond within 24 hours on business days and complete the request within the period required by applicable law. California residents have rights under the CCPA, including the right to know and to delete; we do not sell personal information as that term is defined by the CCPA.

9. Marketing email

Marketing email is sent only to subscribers. Every marketing email includes an unsubscribe link, and unsubscribing takes effect immediately. Transactional email about an order you have placed is not marketing and will continue to be sent.

10. Children

hikesoul.com is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, contact support@hikesoul.com and we will delete it.

11. Security

The site runs over an encrypted HTTPS connection and access to customer data is limited to staff who need it. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy. The revision date at the top of this page shows when it was last changed.